Terms & Conditions
Pricing and Availability
Stubs.net sells tickets on behalf of event organizers, which means we do not set ticket prices or determine seating availability. Tickets for popular events may sell out quickly. Occasionally, additional tickets may become available prior to the event. However, Stubs.net does not control this inventory or availability. In some cases, Stubs.net or other distribution channels may receive additional, subsequent allocations of tickets for distribution, which may be of similar or higher desirability than those sold on Stubs.net, or may be offered for sale at lower prices than prices charged on Stubs.net.
Stubs.net does not sell your information to 3rd parties. We do however provide your information to the event organizer so they can make refunds, update you on important event changes, and help manage the event experience. Stubs.net does not provide any credit card information to event organizers.
Stubs.net does not store any PAN credit card information in it's systems. We use PCI compliant processors such as Stripe.com and Authorize.net to secure your credit card details which is not accessible from our web platform.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Stubs.net Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Stubs.net will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees
Tickets purchased on Stubs.net are typically subject to a per ticket convenience charge and a non-refundable per order processing fee.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on Stubs.net, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This limit is posted during the purchase process and is verified with every transaction. If a ticket limit is posted during the purchase process, please note that this policy is in effect at the request of the event organizer and is to discourage unfair ticket buying practices.
Please refer to the event organizers refund policy to determine if your tickets are eligible for a refund. The event information page and your receipt will specify the refund policy of the event organizer. All refunds are at the discretion of the event organizer, not Stubs.net.
Canceled and Postponed Events
Occasionally, events are canceled or postponed by the event organizer, promoter, team, band or venue. Should this occur, the event organizer will attempt to contact you to inform you of a refund or exchange procedure for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact the event organizer through Stubs.net. If you purchase a ticket through Stubs.net, and a refund is issued, then Stubs.net will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket. Stubs.net acts as an agent of the event organizer and as such typically only offers refunds and/or exchanges based on the event organizer’s instructions. Stubs.net is not obligated to issue a refund except to the extent that the event organizer responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the event organizer’s instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the event organizer’s discretion. If Stubs.net issues you a refund for a ticket, it will issue a refund of the ticket’s face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and all convenience charges. In no event will delivery charges or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Stubs.net will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event. If an event is canceled, please contact Stubs.net for information on receiving a refund. If the event was moved or rescheduled, the event organizer may set refund limitations. Contact Stubs.net for exact instructions. Please make sure to include/provide your account number so we can expedite your refund if applicable.
Opening acts or guests may sometimes tour with headlining performers. Stubs.net is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled. Refunds and Exchanges Before purchasing tickets, carefully review your event and seat choices. Stubs.net acts as an agent for the event organizers and policies set forth by our clients, including venues, teams and theaters, generally prohibit Stubs.net from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchase. Without limiting the generality of the foregoing, you will not contact Stubs.net to seek a refund or exchange from Stubs.net when Stubs.net is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from Stubs.net. Should you do so, your tickets may be canceled, and Stubs.net may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using Stubs.net.
Limitation of Liability
You assume all risks incidental to the event for which a ticket is issued, whether before, during or after performance, and you waive any claims for personal injury or death against , its management, officers, directors, owners, employees or agents on behalf of yourself and any accompanying minor.
License; Ejection and Cancellation; No Redemption Value
Event Organizers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Organizer rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Stubs.net and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
Unlawful Resale of Tickets; Commercial Purposes and Promotions
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of Stubs.net trademarks and other intellectual property is subject to Stubs.net written consent.